Website and services Terms — hannahpearsonhealer.com
Last updated Oct 2026
Part 1: Website and services Terms of Use
These terms apply to anyone using hannahpearsonhealer.com (the "site"). By using the site or services you agree to them. If you book a course, the Course Terms in Part 2 also apply; if you book one-to-one sessions, the terms in Part 2B apply; if you book a free call or free class, Part 2C applies.
1. Who we are
The site is run by Hannah Pearson, a sole trader trading as Hannah Pearson Coaching, of 15 Huxhams Cross, Dartington TQ9 6NT, United Kingdom ("we", "us"). Contact: hannah@hannahpearsonhealer.com.
2. Using the site
You may use the site for your own personal, non-commercial use.
You must not misuse the site: no attempts to gain unauthorised access, introduce viruses, scrape content or interfere with how it works.
We may change, suspend or withdraw any part of the site without notice. We aim to keep it accurate and available but do not guarantee it.
3. Member and course areas
Some pages, including "Members log in" and course materials, need a login. Keep your login details private and do not share access with anyone else. We may suspend access if we reasonably believe an account is being misused.
4. Our content and trade marks
All text, images, audio, video, meditations, recordings and course materials on the site are © Hannah Pearson and protected by copyright.
The Soul Ecology Method™ is a trade mark of Hannah Pearson. You may not use it, or present any work as based on it, without our written permission.
You may view, download and print content for your own personal use only. You may not copy, share, sell, adapt or teach from it, or use it to train any AI system, without our written permission.
5. Testimonials
Testimonials on the site reflect individual experiences and are shared with permission. They are not a promise that you will get the same results.
6. Links to other sites
The site links to services we do not control, such as Facebook, Brevo, Google Calendar and payment pages. We are not responsible for their content or practices; their own terms and privacy policies apply.
7. Our liability
The content on the site is general information about our work. It is not medical, psychological or professional advice (see the Wellbeing disclaimer below).
We are not liable for any loss arising from use of, or reliance on, the site, except where the law does not allow us to exclude it.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under English law. Your statutory rights as a consumer are not affected.
8. Changes to these terms
We may update these terms from time to time. The version on the site at the time you use it applies. Last updated: 29 October 2026.
9. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Part 2: Course Terms — The Soul Ecology Method™
These terms form the contract between you and us when you book The Soul Ecology Method™ twelve-week course. Please read them before you pay; you will be asked to accept them at checkout.
1. What you are buying
Included;
Live group calls
12 weekly calls of 90 minutes, online by Zoom, on the dates and times shown on the course page
One hour-long appointment with Hannah, booked during the course
Recordings of every call, recorded trainings, meditations and course material
The community connection group on Signal
Group size, A maximum of 9 participants
You have access to the library, recordings and community until 2 weeks after the final call. We may make reasonable changes to dates or content, for example if Hannah is ill; we will tell you as soon as we can and offer a rescheduled session or recording.
The community connection group runs on Signal, a free, end-to-end encrypted messaging app. Messages can only be read by members of your group. You can join with a Signal username so other members do not see your phone number. Signal's own terms and privacy policy apply to your use of the app.
2. Booking
Your place is confirmed when your payment goes through and we email you a confirmation. You must be 18 or over. If the course is full, we will not take payment, or we will refund it in full.
3. Price and payment
The course price and payment options, paid in full or in instalments, are shown on the course page and confirmed when you book.
Payments are taken through our checkout, processed by Stripe. Instalments are collected automatically on the same date each month from the card you use at checkout.
If you choose instalments, you are committing to the full instalment total. After the cancellation period ends, any remaining instalments stay due even if you stop attending.
If an instalment fails, we will contact you. If it is not paid within 14 days, we may pause your access to the course until it is.
4. Your right to cancel (14-day cooling-off period)
You may cancel within 14 days of the day you book, for any reason, by emailing hannah@hannahpearsonhealer.com with your name and booking date.
We will refund you within 14 days of your cancellation, using the payment method you used.
If you book within 14 days of the start date, you ask us to begin the course within your cooling-off period. If you then cancel within the 14 days, we will deduct a fair amount for the part of the course already delivered, worked out pro rata across the 12 weeks and including any one-to-one session already taken.
Because places are limited to nine, we cannot give refunds after the 14-day period has ended, including for missed calls. You will still receive the recordings of any calls you miss.
This does not affect your legal rights if we fail to provide the course with reasonable care and skill.
5. If we cancel
If we have to cancel the whole course, we will refund you in full. If we cancel or move individual calls, we will reschedule them or provide a recording.
6. Group agreement and confidentiality
Groups are rooted in respect, kindness and confidentiality. By booking you agree to:
Keep private anything other participants share, including their names and identities, both during and after the course.
Not record, screenshot, photograph or copy any call, chat or community post.
Not share recordings, materials or your login with anyone.
Treat others with respect. We may remove anyone whose behaviour is abusive or unsafe for the group, without a refund.
Hannah's two practising trainees may join calls to support the group. They have agreed to the same confidentiality and privacy terms.
7. Recordings
Every live call is recorded so you can catch up or listen again. Recordings are available only to people enrolled in your group, are never shared beyond the course and are never used for any other purpose. Please keep your camera on during live calls. Recordings are deleted 30 days after the course ends.
8. Course materials
All course materials are for your personal use only, under Part 1, section 4. You may not share, sell, teach or reproduce them.
9. Your one-to-one appointment
Book your one-to-one through the link we send you. Please give at least 48 hours' notice to move it. If you miss it without notice, we may not be able to offer another.
10. Liability
Our total liability to you under these terms is limited to the price you paid for the course, except where the law does not allow us to limit it (see Part 1, section 7).
Part 2B: One-to-one Sessions
These terms form the contract between you and us when you join Hannah's one-to-one programme, in person or online. You will be asked to accept them before your programme starts.
1. The programme
The programme is 12 weekly sessions, held by Zoom or in person at Hannah's practice at The Hands On Retreat, Pridhamsleigh, Newton Abbot TQ13 7JJ. Directions are sent when you book.
Session times are agreed between us. Hannah is punctual and asks you to be too. She will only move a session if it is unavoidable, and will give you as much notice as possible.
A free initial conversation is available before you book, with no obligation.
2. Price and payment
The programme fee and payment schedule are confirmed with you in writing before you start.
Please check with us that a place is available before you make your first payment.
Monthly payments are due on the first day of each month of your programme, by bank transfer to the account details we send you. No reminders are sent. An invoice is available on request.
3. Moving or missing a session
To rearrange a session, please contact us as soon as possible and at least 48 hours beforehand.
With less than 48 hours' notice, or if you do not attend, the session counts as one of your 12.
If you arrive late, the session still ends at the agreed time.
4. Cancelling the programme
If you agree to the programme online, by phone or by email, you may cancel within 14 days of agreeing and receive a full refund.
If you ask for sessions to start within those 14 days and then cancel, you pay for the sessions already received.
Hannah may end the programme early if she believes it is no longer the right support for you.
If the programme ends early for any reason after the 14 days, any refund is calculated in proportion to the total fee and the number of sessions completed.
5. Your health and wellbeing
Before your first session, please tell Hannah about any physical or mental health conditions, medication or pregnancy, so she can support you safely. In-person sessions may include hands-on healing; Hannah will explain what is involved and ask your consent first, and you can ask to pause or stop at any time. Please read the Wellbeing disclaimer below.
6. Confidentiality
Everything you share in your sessions is confidential. Your personal information and session notes are stored securely and are not shared without your consent, except where Hannah believes your life or someone else's is in immediate danger; then she may contact your GP or the emergency services. Hannah's PA sees your name, contact and booking details and is bound by a strict confidentiality agreement. If you meet Hannah socially, she will not mention your sessions unless you raise them, and she will never discuss your sessions with a partner, relative or friend she also supports unless you ask her to.
7. Online sessions
Please join from a private, quiet space with a stable connection. One-to-one sessions are not recorded unless we both agree in advance.
8. Liability
Our total liability to you for any session is limited to the price you paid for it, except where the law does not allow us to limit it (see Part 1, section 7).
Part 2C: Free Calls and Free Classes
Free calls and free classes are a chance to find out whether the course or one-to-one work is right for you. There is no charge and no obligation to book anything afterwards.
1. Free introductory calls
Calls are booked through our online booking page and held by phone or Zoom. They are not recorded.
We use your name, email and anything you tell us only to arrange and hold the call, and to follow up if you ask us to.
If you can no longer make your call, please let us know or rebook through the same link.
2. Free classes
Free classes are held online by Zoom. You register through our booking form.
Classes are recorded. By joining, you agree to the recording. The recording is shared only with people who registered for that class and is deleted 30 days after the class. Hannah may use clips of her own teaching from the recording for other purposes. Clips in which you can be seen or heard are only used if you give separate written consent, and you can say no without affecting your place.
You may choose to share personal experiences during the class. Please share only what you are comfortable with being heard by the group and included in the recording.
Please keep private anything other participants share, and do not record, screenshot or share any part of the class yourself.
3. For both
A free call or class is not a session or treatment. Please read the Wellbeing disclaimer below. How we handle your information is set out in the Privacy Policy in Part 3.
Wellbeing disclaimer
Hannah's work, including The Soul Ecology Method™, combines intuitive and energetic healing with coaching. It supports wellbeing but is not a medical, psychiatric or psychological treatment, and it does not diagnose or cure any condition.
Please do not stop or change any medication or treatment without speaking to your doctor.
If you have a physical or mental health condition, or are receiving treatment, please speak to your GP or therapist before booking, and tell us anything we should know so we can support you safely.
The course involves meditation, body awareness and emotional work, which can bring up strong feelings. Take part at your own pace and stop any practice that does not feel right.
The course is not a crisis service. If you are in crisis or at risk, contact your GP, call NHS 111, or call Samaritans free on 116 123. In an emergency call 999.
You remain responsible for your own choices and wellbeing during and after the course. Results vary from person to person and are not guaranteed.